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Updated: 07.11.2022

Why is general practice so busy?

GP Appointments in Kent & Medway September 2022

Updated: 28.10.2022

Christmas opening times

The surgery will be closed during the following periods:


  • Friday 23 December 2022 from 18:30, until Wednesday 28 December 2022 at 08:00.

New Year:

  • Friday 30 December 2022 from 18:30, until Wednesday 4 January 2023 at 08:00.

If you need medical advice or help during this period, please use the link within the "Stop Think Choose" section below to help you access the care you need.

eConsult will not be available from:


  • switch off: Friday, 23 December - 12:00
  • switch on: Wednesday, 28 December - 08:00

New Year:

  • switch off: Friday, 30 December - 12:00
  • switch on: Wednesday, 4 January - 08:00

"Stop Think Choose" when we are closed and during Bank Holidays 

"Stop Think Choose" helps patients make an informed choice about the type of care they need, from self-care to using an urgent treatment centre.  You can access  the website via the following link:

Updated: 20.09.2022

Enhanced Access from 01.10.2022:

Practices across Deal and Sandwich PCN will be offering Enhanced Access appointments at Deal Hospital, during the evenings until 20:00 and on Saturdays 09:00 - 17:00 from 01.10.2022.  Enhanced Access appointments can be arranged by a member of the reception team.  If you need an appointment outside normal surgery hours please let the receptionist know. 

Extended Hours appointments will no longer be availalbe from 01.10.2022 at the practice. 

Updated: 14.09.2022

eConsult will not be available from late afternoon on Friday 16.09.2022 until 8am Tuesday 20.09.2022.  If you need medical advice or help during this period, please use the link within the Stop Think Choose section below to help you access the care you need.

Stop Think Choose when we are closed and on 19 September 2022 Bank Holiday 

Stop Think Choose helps patients make an informed choice about the type of care they need, from self-care to using an urgent treatment centre.  You can access  the website via the following link:

Articles from earlier updates they may still be relevant for patients:

There are three ways to get in touch with your GP practice 

It’s no secret that our surgeries have been busier than ever. That’s why we’re letting you know that there are now more ways to contact your GP practice team, whether it’s for you or someone you care for.  

There are three ways you can get in touch with us. You can:   

  • Use the online eConsult form found on the Home page of our website at: . It’s convenient and secure and can save you time.Just click the red “Get Started” button and follow the prompts.
  • Call us during surgery hours Monday to Friday, 08:00 – 18:30 on (01304) 364111
  • Come to the surgery at 227 St Richard’s Road Deal CT14 9LF, Monday to Friday, 08:00 – 18:30.

Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.        

We may:     

  • Book a face-to-face appointment for you
  • Arrange a phone or video consultation
  • Send you a text message, for example, inviting you for a blood test
  • Arrange a home visit, or
  • Refer you to another service.

 However we respond, you can rest assured that we’re always looking after your needs.  


Parents, carers and young people

If you are a parent or carer, you can use our online form for your children or those you care for. Young people aged between 14 and 16 who want to get in touch directly, can phone us or visit us.


Help us, help you 

When requesting care, whether online, by phone or in person, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise those who need our care most. 

If you prefer not to say what’s wrong – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this.

Please also tell us if:     

  • You would prefer us to talk with you by phone, face-to-face or by video call 
  • You need to speak to a particular person because they have treated you before
  • There are certain times of day when you can’t talk, for example you are at work, at school or college
  • You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.

 We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.     


Help from your local pharmacy team   

Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.


For urgent medical help 


If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help. Call or go online,

 For life-threatening emergencies, dial 999.


Visiting us 


When visiting the surgery, please remember Coronavirus infection is still active in the community, so please take precautions to protect yourself and vulnerable patients who may be in our waiting areas.  


If you would like any further information, please visit our website at: or speak to our team next time you’re in touch.

Panorama TV Report (13.06.2022)

If you watched the Panorama TV programme last night (13.06.2022) you were probably as concerned as we were to see unsupported clinicians treating patients.  We would therefore like to reassure patients registered with St Richard’s Road Surgery of the arrangements we have in place to support all our Nurses, Advanced Practitioners, FY2 doctors and GP Trainees at this surgery.

As a training practice, we support:

  • qualified doctors during their Foundation Year two (FY2) placements in Primary Care

  • qualified doctors who have decided to become General Practitioners (GPST 1/2/3)

  • Advanced Clinical Practitioners (ACP) who can be nurses, pharmacists or paramedics

  • Nurse Practitioners (NP) or Clinical Pharmacists (CP) to complete their independent prescribing qualifications

  • student nurses and healthcare assistants (HCA) to complete their qualifications

All doctors on placement at St Richard’s Road Surgery, have a named Educational/Clinical Supervisors to support them during their time with us, debrief following consultations and provide educational tutorials and all our ACPs all have a named Clinical Supervisor assigned to them for the duration of their employment.  Each day all our trainees, ACPs and nurses are supported by the Duty Doctor, who is available if they need them whilst they are in clinic/surgery.

During times of GP shortages, allied health professionals are incredibly important to help our GPs to manage the increasing workload/demand.  Clinical Supervision, is something St Richard’s Road Surgery takes seriously, as training the workforce of the future is key to ensuring NHS services continue for us, our children and our grandchildren.

Online appointment bookings

If you have signed up to the NHS app you can book blood tests and smear test appointments online.  All other appointment are triaged by our clinical team, to ensure that you see the right clinician. Please send us an eConsult with all the details or telephone, so that we can book you with the most appropriate member of our clinical team.

Not in a Days work

Our staff are still recieving a level of unacceptable behaviour from a small minority of patients and the public, which is unacceptable and not in a days work.  Kent & Medway CCG had therefore produced a short film which details the affect this is having on staff across the area.  

We appreciate that sometimes accessing services is difficult due to the hospital waiting list backlog, following the pandemic, and the high volume of demand we are experiencing here in primary care currently.  This is no the fault of the clinican or our  administration/ reception team.  Please treat our staff with respect and be patient, so they can help you get the care and treatment you need as soon as possible.

Getting the right NHS Help in Kent and Medway

A short patient guide on getting the right NHS help in Kent and Medway is now available to download. This Stop Think Choose campaign has been designed to help relieve pressure across the healthcare system by supporting patients to make the best choice about healthcare. It contains information on using a pharmacy, NHS 111, urgent treatment centres, and signposts to the dedicated web page:

Unwanted mobility equipment drop-off points

People with mobility equipment they no longer need are being urged to return them to new, dedicated drop-off points at hospitals in Ashford, Canterbury and Margate.

This includes equipment loaned by the NHS or Kent County Council through NRS Healthcare, such as commodes, walking frames, raised toilet seats, shower chairs, free-standing toilet frames, perching stools, chair raisers, kitchen trolleys and wheeled walkers. Crutches can also be returned. Drop-off point details are online.


The Community Pharmacy Consultation Service is designed to improve access for patients with minor conditions, which can easily be treated by a trained pharmacist.  All local pharmacists in Deal and Sandwich are signed up to this service.

If a patient contacts the surgery for an appointment with a condition that can be treated by a pharmacist, they will be offered referral to their chosen pharmacy.  On receipt of the referral, the pharmacist will contact you to discuss your referral.  This will normally be within 24 hours of receiving the referral.

Pharmacists are trained to provide advice/guidance or treatment for many minor ailments.  Most minor ailment treatments require medication which is not routinely prescribed in general practice, so going to your pharmacist will mean you will get seen and treated more quickly than waiting for an appointment to see a member of the practice team.  If you do need to see a member of the practice team after speaking to the pharmacist, they will let us know.

We have provided a link to an information video about the service below.

Checking vaccination status with the NHS App

People who want to travel abroad can now use the NHS App to show they have been fully vaccinated.

A full course is currently two doses of any approved Covid-19 vaccine. Vaccine status will be available from the NHS App which can be downloaded from app stores, with more information available on The CCG has also published information on its website

If patients are unable to access this service, and they have had two vaccines, they can request a paper letter from the NHS by calling 119. Patients should only call 119 if they have had their second dose more than five working days beforehand. It may take seven working days for the letter to arrive.

Government and NHS information has made it clear that GP practices cannot provide proof of vaccination status so patients should not contact them.



Health News from the BBC and the NHS

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