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IMPORTANT PATENT INFORMATION

Updated: 19.12.2022

eConsult Access:

“Due to intense pressure and significant demand for appointments, we may take longer than normal to respond to your queries, and we recognise many patients are waiting far longer than we would like. With this in mind, we ask that you continue to do everything you can to consider all the avenues to seek help stop, think and choose. In addition, to enable our practice to manage urgent demand and to allow a recovery period, we may at times need to pause access to e-Consult”

econsult opening times from 03.01.2023:

In order for us to better manage our workload, from 03.01.2023 econsult will be open during the following time periods:

  • Monday to Friday 08:00 hrs to 16:00 hrs - OPEN

Industrial Action

You may be concerned about how the industrial action by nurses and ambulance staff may affect you and the services you need. Please be reassured that GP services are not impacted and you should attend your appointments with the GP team unless contacted by us and told otherwise.

On days when there is industrial action, patients are advised they should only call 999 if it is a life threatening medical or mental health emergency.  Further information can be found via the link below.

https://www.england.nhs.uk/long-read/information-for-the-public-on-industrial-action/

Christmas and New Year opening times

The surgery will be closed during the following periods:

Christmas:

  • Friday 23 December 2022 from 18:30, until Wednesday 28 December 2022 at 08:00.

New Year:

  • Friday 30 December 2022 from 18:30, until Wednesday 4 January 2023 at 08:00.

If you need medical advice or help during this period, please use the link within the "Stop Think Choose" section below to help you access the care you need.

eConsult will not be available from:

Christmas:

  • switch off: Friday, 23 December - 12:00
  • switch on: Wednesday, 28 December - 08:00

New Year:

  • switch off: Friday, 30 December - 12:00
  • switch on: Wednesday, 4 January - 08:00

"Stop Think Choose" when we are closed and during Bank Holidays 

"Stop Think Choose" helps patients make an informed choice about the type of care they need, from self-care to using an urgent treatment centre.  You can access  the website via the following link:

https://www.kentandmedwayccg.nhs.uk/your-health/local-services

Pharmacy Opening times over the Christmas and New Year period:

Pharmacy Opening Times Deal and Dover Area

Updated: 05.12.2022

UK HSA: urgent message regarding an increase in invasive Group A streptococcal infections in children

Please find below a link to advice for parents/guardians following the rise in Group A streptococcal infections in children.

https://www.gov.uk/government/news/ukhsa-update-on-scarlet-fever-and-invasive-group-a-strep

SOCIAL PRESCRIBING INFORMATION FOR DEAL AND SANDWICH PATIENTS

https://www.facebook.com/Deal-Sandwich-PCN-Social-Prescribing-108273851137397/

 

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